Terms of Service

These Terms of Service ("Terms") govern your access to and use of Revioport's website, mobile-first storefronts, review capture tools, AI review assistant, analytics, and related services (together, the "Services"). Revioport is developed and managed by Letymes Inc. The party that contracts with you under these Terms is Letymes Inc.

Please read these Terms carefully. The sections in bold, including disclaimers, limitations of liability, governing law, and dispute resolution, materially affect your rights. By creating an account, clicking "I agree," or otherwise using the Services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not use the Services.

1. Introduction

[Read carefully] Before you click to agree to these Terms during sign-up, please read each section, especially sections in bold covering exemptions, limitations of liability, governing law, and dispute resolution.

[Acceptance] When you complete registration, accept these Terms, or otherwise use the Services, you become a "User" of Revioport and agree to be bound by these Terms. If you do not agree, you must stop the registration process and not use the Services. Continued use of the Services after a change to these Terms means you accept the updated Terms.

[Capacity] You confirm that you have the legal capacity to enter into a binding contract in your jurisdiction, that you are at least 18 years old (or the age of majority in your jurisdiction), and that nothing in these Terms is prohibited where you live. If you accept these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization.

Revioport is currently operated only from the United States. If you access the Services from outside the United States, you are responsible for ensuring that your use complies with the laws of your country or region.

2. Account terms

2.1 Account registration

To use the Services, you must register an account using the information requested at sign-up (such as email address, password, and store information). You agree to provide accurate, current, and complete information and to keep it up-to-date. We may refuse, suspend, or cancel registrations that contain false or unlawful information.

You acknowledge that the Services are intended for business use to operate a Revioport storefront and review program, and not for personal, family, or household purposes. You are solely responsible for setting up, configuring, and operating your storefront.

Revioport provides technical services that connect you with your customers. You publish all storefront content, products, reviews, and communications under your own name, and you are independently responsible for that content and your business operations.

2.2 Store ownership

The person or entity that registers the account is the "Store Owner" and the contracting party under these Terms. If you sign up on behalf of an employer, the employer is the Store Owner; you must use a work email and represent that you have authority to bind that employer. Each Revioport storefront is associated with one Store Owner, and a Store Owner may operate multiple storefronts subject to plan limits.

2.3 Account security

You are responsible for safeguarding your account credentials and for all activity that occurs under your account, including actions taken by employees, agents, or any other people you grant access to. We may communicate with you using the email address on file; you must keep that address active and able to send and receive messages.

3. Acceptable use

You must not use the Services for any unlawful or unauthorized purpose, and you must comply with all applicable laws and regulations (including consumer protection, intellectual property, anti-spam, advertising, privacy, and tax laws) in your jurisdiction and your customers' jurisdictions.

You agree not to, and not to permit any third party to:

• copy, resell, sublicense, or otherwise commercially exploit any part of the Services without our express written permission;
• reverse-engineer, decompile, or attempt to extract source code from any part of the Services;
• upload or transmit malware, viruses, or any code designed to disrupt the Services or other users;
• fabricate, manipulate, incentivize, or coerce reviews; post reviews you know to be false, misleading, or deceptive; or use the AI review assistant to publish content that misrepresents real customer experiences;
• send spam, unlawful marketing, or messages that violate applicable consumer-communication laws (such as CAN-SPAM, TCPA, or equivalents);
• upload content that is unlawful, infringing, defamatory, obscene, harassing, or violates anyone's privacy or publicity rights;
• buy keywords, register domains, or run ads that misuse our trademarks or impersonate Revioport or Letymes; or
• use the Services to compete with, benchmark against, or build a substantially similar product.

You acknowledge that information transmitted over the internet (other than payment card data, which our payment processor encrypts in transit) may be carried in unencrypted form across networks and may be modified to comply with technical requirements of connected networks or devices.

4. Merchant content and customer reviews

"Merchant Content" includes everything you upload, configure, or publish through the Services—storefront copy, branding, product information, business hours, and any reviews, testimonials, photos, and videos that you collect from your customers.

You are responsible for Merchant Content and for any consents or disclosures required to collect, display, and use it, including obtaining customers' permission where required by law to publish their reviews, names, photos, or other personal information. The privacy of your customers is governed by our Privacy Policy and the merchant–customer relationship; you act as the data controller for your customers' personal information collected through your storefront, and Revioport acts as a processor on your behalf.

You retain ownership of your Merchant Content. You grant Letymes a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and process Merchant Content as necessary to operate, improve, and secure the Services on your behalf.

AI review assistant. When you use the AI review assistant, you authorize us to process the source review text, prompts, and storefront metadata to generate suggested wording. You are responsible for reviewing, editing, and approving any AI-generated content before publishing. AI suggestions may contain errors and should not be treated as factual statements about you, your customers, or your business.

5. Subscription, fees, and plans

You agree to pay the subscription fees and any applicable add-on fees for the plan you select ("Fees"). Fees are charged in advance for the billing cycle (monthly or annual) you choose and are billed automatically using the payment method you authorize. Payments are processed by our third-party payment processor (Stripe). Letymes does not store full payment card numbers.

Authorized payments. You must keep a valid payment method on file. If a charge fails, we may retry the charge and may suspend access to the Services until amounts owed are paid. If unpaid Fees remain outstanding for more than 60 days after the suspension date, we may terminate your account.

Starter plan. Revioport may offer a free Starter plan with limited features. Paid plans (such as Basic) begin billing as soon as you subscribe, unless otherwise stated at checkout. You remain responsible for any applicable Fees, including paid add-ons or transaction-based charges.

Taxes. Fees are exclusive of taxes. You are responsible for any applicable taxes (sales, VAT, GST, or similar) related to your purchase or use of the Services and to the transactions you conduct on your storefront.

No refunds. Except where required by applicable law or expressly agreed by us in writing, Fees are non-refundable. Cancelling does not entitle you to a refund of fees already paid for the current billing cycle.

Price changes. We may change the Fees for the Services. We will give you reasonable advance notice of material price changes, and the new Fees will apply at the start of your next billing cycle after notice. Continued use of the Services after a price change takes effect means you accept the new Fees.

6. Third-party services

The Services may interoperate with or link to third-party services, such as Stripe (payments), Clerk (authentication), Supabase (data infrastructure), Vercel (hosting), social platforms, maps, and other integrations you choose to enable ("Third-Party Services"). Your use of Third-Party Services is governed by the third party's own terms and privacy policies.

Letymes provides the Services for your convenience but is not a party to any contract between you and a Third-Party Service. We do not warrant the availability, accuracy, or reliability of any Third-Party Service and are not responsible for losses, disputes, or claims arising from your use of them. You are responsible for evaluating Third-Party Services and deciding whether they meet your needs.

7. Revioport's rights

We reserve the right to add, change, suspend, or discontinue any part of the Services at any time. We are not obligated to offer every feature in every region or to maintain backward compatibility for legacy features.

We may, but are not required to, screen Merchant Content. If we determine that any content or activity on your storefront violates these Terms, applicable law, or rights of third parties, we may remove the content, suspend the storefront, or terminate your account. We do not pre-screen reviews and are not responsible for them.

We may serve other businesses in your industry (including competitors) and make no commitment of exclusivity in any market segment. If a dispute arises about account ownership, we may request documents to verify the rightful owner and may temporarily suspend the account until ownership is resolved.

8. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other in connection with the Services, including business plans, pricing, customer lists, product roadmaps, security practices, and any information marked or that a reasonable person would understand to be confidential.

Each party will use the other's Confidential Information only to perform its obligations under these Terms and will protect it with at least the same degree of care it uses for its own confidential information of similar importance (and not less than a reasonable standard of care). Confidential Information may be disclosed to employees, agents, and contractors who have a need to know and who are bound by confidentiality obligations at least as protective as these Terms, or where required by law (with prior written notice to the disclosing party where legally permitted).

9. Intellectual property

The Services—including software, design, copy, templates, trademarks, logos, and documentation—are owned by Letymes Inc, its affiliates, or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms.

You retain ownership of your Merchant Content. You agree not to register or use any trademark, name, logo, domain, or handle that is identical or confusingly similar to "Revioport" or "Letymes" or that suggests an unauthorized affiliation with us.

Promotional use. You grant Letymes a non-exclusive, royalty-free, worldwide license to use your name, logo, and a description of your use of the Services in our marketing materials and case studies. You may revoke this permission at any time by emailing us at support@revioport.com; the revocation will apply on a forward-looking basis.

Copyright complaints. If you believe content on a Revioport storefront infringes your copyright, please send a notice to support@revioport.com with the information required by the U.S. Digital Millennium Copyright Act (DMCA), including identification of the copyrighted work, the allegedly infringing material and its location, your contact information, a good-faith statement, and a statement under penalty of perjury that you are authorized to act. We may remove allegedly infringing content and terminate the accounts of repeat infringers.

10. Disclaimers and limitation of liability

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LETYMES INC DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT (INCLUDING AI-GENERATED CONTENT) WILL BE ACCURATE OR RELIABLE.

We are not responsible for service interruptions caused by events outside our reasonable control, including: scheduled maintenance announced in advance; failures of telecommunications equipment; force majeure events such as natural disasters, power outages, war, terrorism, civil disturbance, labor stoppages, or government action; and outages or technical issues affecting third-party providers.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LETYMES INC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST GOODWILL, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions or limitations may not apply to you.

11. Indemnification

You will defend, indemnify, and hold harmless Letymes Inc, its affiliates, and their officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your Merchant Content, including reviews you collect or publish; (c) your violation of these Terms or applicable law; or (d) your violation of any third-party right, including intellectual property, privacy, publicity, or contractual rights.

12. Termination

[Termination by you] You may terminate these Terms at any time by cancelling your subscription and deleting your account through the account settings, or by emailing us at support@revioport.com. Termination takes effect at the end of the current billing cycle unless we agree otherwise.

[Termination by Revioport] We may suspend or terminate your access to the Services and these Terms, with or without notice, if: (a) you breach these Terms; (b) we reasonably believe you are using the Services to commit fraud, infringe rights, or harm other users; (c) Fees you owe remain unpaid past their due date; or (d) we are required to do so by law.

Effect of termination. Upon termination, your right to use the Services ends and we may delete or anonymize your storefront content as described in our Privacy Policy and applicable law. Sections of these Terms that by their nature should survive termination (including sections 4, 5, 8, 9, 10, 11, 12, and 13) will survive.

13. Governing law and signatory

These Terms are governed by the laws of the State of Delaware and the federal laws of the United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and Letymes Inc agree that the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, except that we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

"Letymes" or "we" under these Terms refers to Letymes Inc, a company incorporated in the United States. Revioport is currently operated only from the United States.

14. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "Effective date" above and, where appropriate, provide additional notice (for example, by email or an in-product banner) before the changes take effect. Continued use of the Services after the effective date means you accept the updated Terms. If you do not agree with the updated Terms, you must stop using the Services and may terminate your account.

15. How to contact us

If you have questions about these Terms, please contact us at support@revioport.com.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be a waiver of that right or provision.